Welcome to the Help Center

How can we help?

Frequently Asked Questions

What if I need to modify my order?

If you need to modify your order, please contact support@buyimmi.com or fill out our Contact form and we can assist you in making changes. 

What if I need to change my shipping address?

Please fill out our Contact Form or send an email to support@buyimmi.com. We will try our best to assist you.

Can I get same day delivery?

Unfortunately, BuyIMMI does not provide same day delivery. 

How soon will an item that is out of stock or back-ordered be available?

We aim to always have the products you need when you need it. If for whatever reason an item is listed as out of stock, please double-check the availability listing to be sure we haven’t already provided an estimated restocking date.

If you haven’t placed an order for the item in question, please use our contact form on our site if you have any concerns.

How to get a refund?

We make returns fast and simple! View our Returns and Refunds page for step-by-step instructions.

I lost my password, how to login?

If you have lost your password, please click on the Login/Register button in the top right-hand corner of the screen. Then, click on “Lost my Password?” and from there you can reset your password. 

What happens with my personal data?

Read our Privacy Policy at the bottom of our site for more information.

How can I find more information about the product I bought?

Visit our Product Support Page and select the category in which you bought your product. Then, scroll to find your product where you will find videos and more support information.